Questions About Your Obligations and Account Rules
Withdrawals require identity and payment method verification. Upload your ID and proof of address during account setup or go to Verify in Account Settings. Unverified accounts cannot withdraw. Verification typically completes within 24 hours during business days.
No. One account per person is our rule. If we detect duplicate accounts, we'll merge them or suspend both. Use the same login and payment method across sessions. Multiple accounts breach our terms and may result in forfeiture.
Cheating, using bots, exploiting bugs, abusing bonuses, chargebacks, money laundering, and harassment of other players violate our terms. Account verification fraud also triggers suspension. We investigate reports and act within 48 hours where a breach is confirmed.
Deposits via DANA, OVO, GoPay and QRIS typically clear within one minute of confirmation. Bank transfers may take 1–3 hours depending on your bank. If a deposit doesn't appear, check your bank statement and contact us with your transaction ID.
Once you submit a withdrawal request, we process it within 24 hours. Cancellations are allowed before processing starts; after that, funds go to your registered payment method. Declined withdrawals are returned to your lobby wallet with details sent to your email.
This page covers the main policy areas. You can view the complete terms in your account under Legal Documents, or email support to request a full copy. Terms are updated regularly; your current version is always available in Account Settings.
Core terms are the same for all players where local law permits. Some payment methods have additional fees or withdrawal limits set by the bank or payment partner, not us. Check your payment method details at checkout for region-specific rules.
